THE UNIVERSITY OF THE ARMY OF THE AROUND THE UNITED STATES OF AMERICA
Headquarters
Department of the Army
Washington, DC
12 December 2023

*Army Regulation 702–11

Effective 12 January 2024

Product Assurance

Army Quality Program

By Order of the Secretary of the Army:

RANDY A. GEORGE

General, United States Army

Chief of Staff

MARK F. AVERILL

Administrative Assistant to the

Secretary of the Army

History. This regulation is an expedited revision.

Authorities. The authority for this regulation is DoDI 5000.88.

Applicability. This regulation applies to the Regular Army, the Army National Guard/Army National Guard of the United States, and the U.S. Army Reserve, unless otherwise stated.

Proponent and exception authority. The proponent of this regulation is the Assistant Secretary of the Army (Acquisition, Logistics and Technology). The proponent has the authority to approve exceptions or waivers to this regulation that are consistent with controlling law and regulations. The proponent may delegate this approval authority, in writing, to a division chief within the proponent agency or its direct reporting unit or field operating agency, in the grade of colonel or the civilian equivalent. Activities may request a waiver to this regulation by providing justification that includes a full analysis of the expected benefits and must include formal review by the activity's senior legal officer. All waiver requests will be endorsed by the commander or senior leader of the requesting activity and forwarded through their higher headquarters to the policy proponent. Refer to AR 25–30 for specific requirements.

Army internal control process. This regulation contains internal control provisions in accordance with AR 11–2 and identifies key internal controls that must be evaluated (see appendix B).

Suggested improvements. Users are invited to send comments and suggested improvements to this regulation on DA FormDA FormDepartment of the Army form 2028 (Recommended Changes to Publications and Blank Forms) via email to usarmy.pentagon.hqda-asa-alt.mbx.asa-alt-publication-updates@army.mil.

Distribution. This regulation is available in electronic media only and is intended for the Regular Army, the Army National Guard/Army National Guard of the United States, and the U.S. Army Reserve.

*This regulation supersedes AR 702–11, dated 7 November 2018.

AR 702–11 • 12 December 2023

UNCLASSIFIED

Quality Programs will satisfy the requirements as stated in this chapter.

Benchmarking To study (something, such as a competitor's product or business practices) in order to improve the perfor- mance of one's own business.

Community of Practice A group of people who regularly interact to collectively learn, solve problems, build skills and competen- cies, and develop best practices around a shared concern, goal, mission, set of problems, or work prac- tice. CoPs cut across formal organizational structures and increase individual and organizational agility and responsiveness by enabling faster learning, problem solving, and competence building; greater reach to expertise across the force; and quicker development and diffusion of best practices. CoP structures range from informal to formal and may also be referred to as structured professional forums, knowledge networks, or collaborative environments.

Conformity Compliance with applicable requirements standards, policies, regulations, and laws.

Continuous Improvement Recurring activity to increase the ability to fulfill requirements.

Digital engineering An integrated digital approach that uses authoritative sources of systems’ data and models as a contin- uum across disciplines to support lifecycle activities from concept through disposal.

Nonconformity Failure to comply with applicable requirements, standards, policies, regulations, or laws.

Partnership A strategy leading to a relationship with suppliers or customer(s) aimed at reducing costs of ownership, maintenance of minimum stocks, just-in-time deliveries, joint participation in design, exchange of infor- mation on materials and technologies, new production methods, quality improvement strategies, and ex- ploitation of market synergy.

Quality The composite of materiel attributes including performance features and characteristics of a production or service to satisfy a customer’s given need.

Quality management system Management system to direct and control an organization with regard to quality.

Quality Program A program that is developed, planned, and managed to carry out, cost-effectively, all efforts to affect the quality of materiel and services from concept through technology and system development, production, deployment, and disposal.

Supplier Any provider whose goods and services may be used at any stage in the production, design, delivery, and use of another company’s products and services. Suppliers include businesses, such as distributors, dealers, warranty repair, services, transportation contractors, and service suppliers, such as healthcare, training, and education. Internal suppliers provide materials or services to internal customer(s). An exter- nal producer, distributor, retailer, vendor, or contractor that provides a product, service, or information.

Validation The process of determining the degree to which a model or simulation and its associated data accurately represent the real world from the perspective of the model's intended uses.

Verification The process of determining that a model or simulation implementation and its associated data accurately represent the developer's conceptual description and specifications.